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Parts 1 and 2 dealt with growing, supplying,
roadside markets retail outlets and value adding. Now read
on as we conclude with packaging, promotion and
information... Washed produce is welcomed by travellers or picnickers; you
also might provide a produce-washing facility for customer use.
The number one rule of
marketing is to listen to your customers
How can we serve you better? Practice the art of drawing out
customer reactions. What did they like and dislike and what they'd
also like to have in addition to what you offer.
Train your employees to do likewise.
Educate the customer
The more people know about your product, what went into growing
it and how to use it, the more they are willing to pay premium price.
Ways to inform customers about your products or services include:
point-of-purchase flyers,
on-farm
demonstrations/workshops,
free recipe sheets,
product information on labels,
educational articles or
columns in the media, and
a regularly published newsletter.
Point of purchase materials
Studies show that most
purchases are unplanned. Few people go into a store and stick to their shopping list 100%.
Develop a roster of posters,
shelf-talkers, tent cards, recipe pads and brochures to act as
on-the-spot salespeople when customers walk into your store. In this way,
customers are encouraged to try a new product.
By supplying customers with
recipes and storage tips, point-of-purchase displays also encourage
customers to purchase larger volumes.
According to `Guerrilla Marketing' author Jay Levinson, sampling
is the most effective marketing method available
Hand a customer a small paper
cup of cider and they'll probably want to purchase a gallon.
This is inexpensive promotion.
Product sampling is especially
important for introducing new products or new varieties of a product.
Whether it's with toothpick samples at your farmers market
stall or roadside market, by doing demonstrations at a retail store,
or bringing along your cutting board when you visit produce
managers or restaurant chefs, let the customers taste your great product.
Once they have tried, they'll buy.
Whether you are marketing your products through wholesalers,
retailers, or directly to consumers, your success depends on
personal, `whatever-it-takes' customer service This is something customers
can't find at the supermarkets or wholesale markets.
For example, if you have a roadside stand, go the extra mile
and provide:
information on types and
varieties of produce
recipes for customer use
a picnic area
a call-in ordering service and
acceptance of credit cards.
The products you sell through retail stores or wholesalers will
also move a lot faster if you can supply them with lots of interesting
material.
Pricing for quality
Offer a unique, high-quality
product that customers can't get elsewhere. Stress quality, freshness and uniqueness rather than cheapness.
For high-end pricing:
Package expensive
specialty items in smaller units. Sell berries, for example, in pint rather
than quart sizes-this makes it easier for the customer to buy and try out
a new or expensive product.
Price competitively for
common items, but slightly above the market for unusual or
hard-to-find items where competition is less intense.
Give samples in order to
show the customer your quality.
If and when you do make
upward price adjustments, make them a little as needed rather than all
at once.
The personal sales call is the
oldest and most effective form of marketing communication
As the farmer who grew and intimately knows the product
you're selling, you can sell twice as much on any given day as a hired
salesman.
Selling skills can be gained by
common sense preparation.
Go to your library or bookstore and get a good book on salesmanship.
Your logo is one of the best
promotion and advertising expenditures you will make
Use your logo on road signs,
packaging, letterhead, containers, business cards, brochures and
direct-mail pieces, as well as on all advertising that you do.
In seeking graphic design help, look for barter arrangements:
one flower grower supplied an advertising agency with fuchsias in
exchange for half her bill.
Keep your logo simple, clean
and crisp.
Logos with lots of details can
distract a customer and cause her to miss the real message or theme
you are trying to convey. A brand name is one key to getting high prices for quality
food products.
In a market of mass-produced,
no-name products, stamping your personal identity on your
product builds trust and confidence.
Even the smallest farmer can
utilize branding to maximize his advantage over competitors.
It's important though that the
`quality goes in before the name goes on'. Consistent quality is crucial
to branding your products. Bad products will ruin your brand name.
Before spending money on advertising, utilize all the free publicity
and promotion available.
A story written about your product or farm operation in the
local newspaper can be worth hundreds or even thousands of
advertising dollars.
An industry rule-of-thumb is
that editorial coverage is seven times as valuable as paid coverage.
The best and most economical way to attract and keep customers
is through personal recommendation, or `word-of-mouth'.
Word-of-mouth advertising is
not free, however. It is earned each time you provide your
customers with outstanding service and a quality product.
Word-of-mouth really takes off when you do something
extraordinary.
This might include custom growing for restaurant chefs or
providing an irresistible fresh berry-topping sundae for roadside
market customers.
Other ways to help fuel word-of-mouth include:
asking satisfied customers to
recommend your services or products to their friends; setting up a referral program
to encourage customers to tell others about your farm or market;
printing your farm logo,
along with a map, on your paper bags, cartons and other containers;
handing out brochures for
committed customers to pass out to friends; and
collecting customer
testimonials to quote in your advertising copy.
Contributing to your community earns you the kind of
reputation that money can't buy.
Community involvement means joining the chamber of
commerce or donating fresh vegetables or holding a benefit sale for a
charitable organization.
Contribute bags or boxes of
your product, and include a sales brochure.
Recipients will show up later
at your farm.
Sponsor a local high school club that is community-minded.
One of the best ways to garner
free publicity is by regularly sending out news releases to local
newspapers, radio and TV stations
They are always looking for
interesting stories to fill their newspapers or air time.
In fact, 75 percent of what
appears in print has come from news releases.
Media people get so many slick press releases from large
firms, they often favor `home-made' newsy items from small
businesses, especially if they are local.
Ideas for news releases
Send information about
something that is unique or new, and is of real interest or usefulness to
readers, rather than blatantly self-promotional. Make it news, not advertising.
Get in the habit of thinking
`possible PR story.'
Ask yourself:
What is unique about my
market or my products?
Do I grow an unusual food
item not normally obtainable in grocery stores?
Recipes, tip-sheets and
contests are just a few more of the hundreds of ideas for interesting news
releases.
One key to writing effective
advertising copy is to personalize your product
As a small entrepreneur, don't
try to be General Foods.
Tell your story.
We live in a society in which
everything is wrapped in plastic. People want to hear your
personal story.
Put lots of personality into
your copy:
Sell before you sow cont'd
tell how your farm got started,
your early struggles, or
about your ethnic background.
Tell what is unique about your product.
Why is it the kind of product
customers won't find from major food manufacturers?
Tabulate sales and try to make
a judgment as to how many of the sales resulted from the
advertisement.
If the ad doesn't work, don't
repeat it!
Coupons can be included in newspaper display ads, in flyers or
direct mailings.
By offering the customer a
bonus for bringing the coupon into your store, coupons act as an
incentive to act on the ads or leaflets advertising your market or product.
Coupons act as a loss leader.
As customers bring in coupons for the free or discounted item, they
usually purchase other items as well.
Coupons also serve as an effective, low-cost way to test
advertisements or promotions. Code each coupon so you will
know where it came from.
Instead of offering a discount
off the cost of an item in your coupons, offer a free cup of cider,
a free recipe booklet or a free coloring book for the children etc.
This way customers won't become conditioned to always
expecting low prices.
In union there is strength
Smaller growers need to realize that their competition comes
not from neighboring farmers but from the supermarkets and their
corporate farm suppliers. Cooperative promotion can mean trading mailing lists, cooperative
advertising, joining a local
direct marketing association, taking part in a farm trail map or getting
together to sponsor a regional tasting event.
It pays to promote with fellow growers
Remember to `share the bounty' Whether this means:
helping the hungry by
contributing food to a local soup kitchen
joining an organization to save
endangered farmland or species or
fighting for rights through
political action or community groups, it's worth your time to share the
harvest with others.
What goes around comes around!
To make sound marketing decisions, you need up-to-date,
accurate and reliable information
Information resources include:
economic development groups
TAFEs
local libraries
chambers of commerce
farm and other trade journals
trade associations and
farm marketing conferences.
It is frequently expressed at
marketing conferences that if you go home with one new idea it will
pay for the cost of the conference.
Take time to relax and have fun with farm festivals and farm humor.
In the long run, you'll actually
work more effectively and profitably by not working seven days a week.
When all else fails, make
lemons out of lemonade.
When bad weather conditions turned his broccoli crop into
pathetically small-time versions of real broccoli, Tom Willey of T &
D Farms near Fresno, California, started the `broccoli florette' craze.
Similarly, if a drought makes
your potatoes look like ping-pong balls, try selling them as `Pee Wee
Potatoes' in $2 pint boxes.
Here's one more
Always give something extra.
Remember that word-of-mouth really takes off when you do
something extraordinary. So give customers their money's worth and then some by
giving something away free, such as food samples, a pumpkin or a small
basket of strawberries, hayrides, etc.
From:
`Sell What You Sow! The Grower's Guide to Successful
Produce Marketing' by Eric Gibson.
Published and available from:
New World Publishing
3037 Grass Valley Highway #8185
Auburn California 95602 USA
Email: ebibson@jps.net
or - contact: Dr Rob Fletcher, School of Land and Food,
The University of Queensland Gatton College, 4345;
r.fletcher@mailbox.uq.edu.au
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